The Whiddon Group Narrabri has been named NSW ‘Facility of the Year’ at the 2014 Aged Care Hospitality Awards.
The Whiddon Group Narrabri Director of Care Services, Mrs Maree Taylor, said the award recognised the effort staff put in, consulting with residents when planning menus, ensuring they stay hydrated and providing a diverse range of dining experiences.
“Our catering service is industry leading because it is not limited to set meals, menus and dining options,” she said
Residents are treated to special barbecues, picnics, high teas, parties and other events, with family and friends invited to join in.
When weather permits, events are held outdoors so residents can enjoy the fresh air and sunshine.
The catering team also arranges private dinners for residents to celebrate anniversaries or Valentine’s Day with their partners, often providing fresh flowers and fancy crockery.
“Many families have said they and their loved ones appreciate that we take the time to celebrate these special days in a way that is appropriate for the residents,” said Mrs Taylor.
Whiddon’s residents are also highly involved in developing menus and staff are encouraged to look at new dishes and dining experiences for residents to enjoy.
“Up to four choices are available to residents at each meal and staff do their best to ensure each individual is able to enjoy their favourite foods,” Mrs Taylor said.
“Staff also recognise the importance of cooking in many resident’s lives and have introduced cooking sessions to help them continue the practice.
“Our team believes that variety is the “spice of life” and this includes meals and meal service,” Mrs Taylor said.
As hydration is
particularly important for older people, particularly during the warmer months in rural NSW, Whiddon put together a special drinks trolley that is stocked with all kinds of delicious drinks to tempt residents’ taste buds.